Job openings for customer relationship manager in mumbai

Develop and nurture positive relationships with customers to understand their needs and provide personalized support.
• Serve as the main point of contact for customer inquiries, concerns, and escalations, ensuring timely and satisfactory resolution.
• Collaborate with internal teams, such as sales, marketing, and product development, to address customer needs and deliver effective solutions.
• Identify opportunities for upselling or cross-selling products or services to existing customers, driving revenue growth.
• Monitor customer satisfaction levels and proactively address any issues or complaints to ensure high levels of customer retention.
• Analyze customer data and feedback to identify trends, preferences, and areas for improvement in products or services.
• Develop and implement customer retention strategies, such as loyalty programs, special promotions, or personalized offers.
• Conduct regular customer reviews and provide reports to management, highlighting key metrics and customer satisfaction levels.
• Stay updated on industry trends, market conditions, and competitors' activities to effectively position products or services.
• Maintain accurate and updated customer records .